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General Terms and Conditions

Bcyclet - Bikes rental Terms and Conditions

The hereby Terms and Conditions apply to all contracts between Bcyclet Sarl, 8, Rue du Nant 1207 Geneva, Switzerland and the user (“you”) of the Bcyclet services and rental bikes.

1. Subject of the hereby contract

Bcyclet offers you rental bikes and services. Bcyclet commits to:
- Organising the delivery and recuperation of the rental material, according to the description and indications in the email communications with Bcyclet relating to your rental;

- Making available the agreed material (except in unavoidable circumstances);
- Providing you with all other services included in the option which you have chosen (wheels, pedals, helmet, repair kit, GPS, session with Guide).


2. Booking and payment

All booking of a Bcyclet bike rental on the Internet implies subscribing by the means of the online booking form which you can find on our website, as well as accepting the hereby Terms and Conditions (by using your curser to click agree at the bottom of the hereby Terms and Conditions).

When booking a Bcyclet tour by email, post, telephone or face to face with a member of the Bcyclet team, please make sure you receive and sign a booking form and the present Terms and Conditions before sending them back to Bcyclet by post. By signing these documents, you agree to the hereby Terms and Conditions.

The availability of our material is stated on our website but please bear in mind that this is provided for information only. Your reservation will only be officially booked when you receive a written confirmation from Bcyclet.

Your booking will only be fully confirmed when Bcyclet receives a deposit of 30% of the total cost. Full payment must be made before, or no later than, the first day of rental. Bcyclet reserves the right to cancel your reservation if you fail to complete the full payment no later than the first day of rental. In this case, your 30% deposit of the total rental cost will be kept by Bcyclet and no refund will be made.


3. Cancellation on the customer’s behalf

In case of cancellation on your behalf, Bcyclet will charge the following cancellation fees:
- Over 15 or more days before rental start date: 30% of the total rental cost, BUT this can be put towards a Bcyclet holiday(www.bcyclet.com) or for a future bike rental from one of the Bcyclet offices (AlpsProvenceCorsica) during the 24 months following the first day of the cancelled rental.
- Less than 15 days before the rental start date: 30% of the total rental cost will be kept by Bcyclet and no refund will be made.

Your cancellation notice will take effect ONLY from the date of reception of your written cancellation notice at our office by post or by email.

If you are not present at the agreed meeting point at the start of your tour, or if you are unable to present the required administrative or medical documents for the rental (passport,visa, medical certificate etc), your rental will be cancelled and you will not be able to claim a refund. Interruption of the rental for reasons beyond your control (illness, insufficient physical preparation etc) will not entitle you to a refund.

4. Bcyclet ‘s right to postpone or cancel

If Bcyclet is obliged to cancel the rental because the security of participants is not ensured or because of any other force majeure incident, Bcyclet will do their best to offer you a replacement option. If you are not interested in our replacement offer, you will be entitled to a full refund of cost paid.

5. Modification/Alteration of the tour

15 or more days before the rental start date; you may modify your choice of service or dates, subject to availability.

Less than 15 days before the rental start date; all reduction of the rental period or cancellation of rental options such as the rental of a GPS with itineraries, Premium and Ultimate option with Mavic roues, or Guide service will not be entitled to a refund. The cost of the original rental will be demanded.


6. Third party products and services

Organising your services entails Bcyclet to sometimes work with third party providers, notably for transport options (airport transfers, rental bike repairs in workshops at distance from our offices. In these circumstances, Bcyclet only stands as an intermediate; any contract signed bonds you and the third party only.

Consequently, the prices charged by third parties are fully charged to you. The conditions of each third party contract, such as cancellation conditions, will apply to the person requesting the service. Bcyclet will not be held responsible for the application or consequences of third party terms and conditions.

Bcyclet informs you of charges and conditions applied by third parties in the clearest possible way.

Any fees charged by third parties due to booking or service modification by you will be at your own cost.

7. Prices

The cost of your rental is the price stated on the internet site www.alpes-location-velo.fr or offered to you by our team by email. The included and excluded services are detailed in the description. Extra charges and special offers will also be stated clearly in this description. Prices offered to you by email over-ride the prices quoted in our brochures and on our website.

Bcyclet can change their prices at their sole discretion at all times. However, once your tour has been confirmed and you have paid your 30% deposit, the cost of your rental for the opted services will stay as agreed and can no longer be changed by Bcyclet.
Any spending or extra services not included in your original agreement with Bcyclet will be at your own cost. In principle, you will pay for these extra services yourself. If a member of the Bcyclet team covers these extra costs, you will be asked to refund these charges within one week following your rental service. If the refund of these costs entails administrative work on Bcyclet’s behalf, a 50€ fee may be charged.

8. Liability

Bcyclet will not be held liable for participants. You are particularly held responsible for the acquisition of any necessary paperwork in order for the rental to take place (ID, bank payment cards).


As an organiser, Bcyclet is lead to work with third party providers (hotels, hostels, transporters etc). In no circumstance is Bcyclet to be confused with these third party companies, who will be held responsible for their own actions and omissions.

Our services include cycling on and off roads as well as outdoor activities that can include taking certain risks. By using our services, you consider your cycling skills to be good enough to do so and your health condition to be excellent. Each participant accepts the risks they take and in no circumstances can a claim be made against Bcyclet, its personnel or third party providers for accidents or any other incidents that may occur during our services.

You must conform to safety rules and follow the advice and instructions given by the Bcyclet personnel or third party companies.

In any case, our liability is limited in scale to [double] the total cost of the service and only covers resulting direct and indirect loss.

9. Changes in the program by Bcyclet

Bcyclet will do their best to avoid having to change a service program. However, Bcyclet has the right to change an itinerary and/or a service program, especially if the participants security is in question or if a third party were to default.

You accept that any extra costs related to the consequences of accidents, unforeseen and/or force majeure incidents (eg natural disasters, transport problems, strikes or anything beyond our control) are your sole responsibility. When deciding on the expenditure to be incurred, Bcyclet will consult participants. Bcyclet will take the ultimate decision necessary for the participants safety.

10. Bike rental with GPS itineraries

Our 'Bike rental with option GPS itineraries' are itineraries/routes for cycling sold without a guide and without any third party services. The cost includes a GPS covering the concerned region to be covered as well as the GPS files in a .gpx. format. By booking a bike rental with option GPS itineraries, you confirm that you have good knowledge of map reading. You will be solely responsible for the organisation of your route and Bcyclet can not be held responsible for accidents or incidents during your bike rental with option GPS itineraries. Moreover, Bcyclet can not be held responsible for your misinterpretation or your misreading of the map.

11. Insurance

Bcyclet has civil liability insurance according to the rules of our profession. By booking a service with us, you confirm you will have the following from day 1 of the service:

– Civil liability insurance covering the damage you could inflict on third parties;
– Accident insurance covering medical care and other expenses in the event of an accident;


12.Protection of personal data

If you use the Bcyclet website to make a booking and/or subscribe to the Newsletter, Bcyclet needs to collect information about you in order to process your request. Bcyclet is required to collect personal data such as your name, email address, mailing address, telephone number, nationality and date of birth.

Most web browsers automatically accept cookies. However, you can set your browser to prevent or restrict cookies. In this case, there may be some services the Bcyclet website is unable to provide.

By booking a service on the Bcyclet website and/or subscribing to the Newsletter, you agree to Bcyclet collecting this data and that Bcyclet can use, transmit and/or store it in a database to the extent necessary to provide you with the expected service. The Federal Act on Data Protection governs the processing of your personal data by Bcyclet.

Bcyclet will not disclose your personal data to third parties in any way, unless it is essential the function of its services (eg. Communication with third party providers in accordance with Article 6 of the hereby Terms and Conditions).

The Bcyclet website is secured by appropriate technical and organisational measures to protect personal data that is transmitted. In particular, when you book your Bcyclet service via the internet, your transactions are processed through secure payment means. You have the right at all times to be informed of the personal data we have regarding yourself. You have the right to request correction or deletion. You can unsubscribe from our Newsletter at any time (via the link provided in the Newsletter). For any questions or requests concerning your personal information, please contact us by mail at the following address : Bcyclet Sàrl, rue du Nant 8, 1207 Genève, Suisse, ou par email à contact@bcyclet.com.



13. Photos / illustrations

Photos and illustrations on our website do not have a contractual nature. Moreover, by accepting these Terms and Conditions, you authorise Bcyclet to use your image for promotional purposes (website, adverts…). In principle, Bcyclet will seek your consent before publishing a photo in which you are seen close up.

14 Claims


If you have a complaint to make about any of our services, please contact our personnel directly in our office based in Geneva.

15. Ombudsman
In case of dispute, you can contact the Ombudsman of the Swiss travel industry. This person will look for a fair answer to the problems between you and us. Address: Ombudsman de la branche suisse du voyage, Etzelstrasse 42, Boite postale, 8038 Zurich, Tél. 044 485 45 35, Fax 044 485 45 30, info@ombudsman-touristik.ch, www.ombudsman-touristik.ch.

16. Applicable law and jurisdiction

Only Swiss law is applicable in the relations arising from the contract between you and Bcyclet. Subject to mandatory rules, the Geneva courts have exclusive jurisdiction.